Setup and Navigation

Content
4 modules
Difficulty
Basic
Course Length
5 mins
Instructor
Lara Javalyn

Description

Set up your headset, adjust audio settings and learn how to navigate in ReadyMode.

Objectives

By the end of this course you will:

  1. Be able to set up your own headset for use with ReadyMode.
  2. Learn how to configure settings such as microphone, speaker and ring devices for your Agents.
  3. Understand the basic navigation of the ReadyMode interface.
 

1.
Headset Setup
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2.
Agent Settings
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3.
Navigating ReadyMode
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4.
Setup and Navigation - Quiz
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