Content
4 modules
Difficulty
Basic
Course Length
5 mins
Instructor
Lara Javalyn
Description
Learn how to use call results to disposition, transfer and assign calls and set callbacks using the appointment calendar.
Objectives
By the end of this course you will:
- Have an overview of what Call Results and how the Appointment calendar works.
- Be able to set Callback times using Call Results and the Appointment calendar.
1.
About Call Results
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2.
Follow-up Settings
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3.
Booking a Callback Appointment
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4.
Logging Calls - Quiz
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