Content
4 modules
Difficulty
Basic
Course Length
5 mins
Instructor
Lara Javalyn
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Description
Learn how to use call results to disposition, transfer and assign calls and set callbacks using the appointment calendar.
Objectives
By the end of this course you will:
- Have an overview of what Call Results and how the Appointment calendar works.
- Be able to set Callback times using Call Results and the Appointment calendar.
1.
About Call Results
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2.
Follow-up Settings
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3.
Booking a Callback Appointment
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4.
Logging Calls - Quiz
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