QuickStart Administrator - Course Eight: Agent Settings and Options

Content
3 modules

Rating

Course Length
10 mins

Instructor
Lara Javalyn

Description

In this course, you will become familiar with what your Agents will need to get dialing. We’ll also look at a few of the most popular, customizable settings in the Agent Settings.
 

In this Course you will learn:

  • What equipment and computer set up your Agents will need to get started dialing

  • Where to set up two of the most popular customizable settings in the Agent Settings: Call Results and Scripts

Objectives

Course Learning Objectives

  • Know what your Agents require to make calls in ReadyMode
  • Understand the basics of configuring Call Results and Scripts, and have an overview of what other Agent settings are possible to set up

1.
Agent Settings and Options - Overview Video
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2.
Agents Set up and Permissions
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3.
Configuring Agent Settings
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