Content
3 modules
Rating
Course length
10 mins
Instructor
Lara Javalyn
Description
In this course, you will become familiar with what your Agents will need to get dialing. We’ll also look at a few of the most popular, customizable settings in the Agent Settings.
In this Course you will learn:
-
What equipment and computer set up your Agents will need to get started dialing
-
Where to set up two of the most popular customizable settings in the Agent Settings: Call Results and Scripts
Objectives
Course Learning Objectives
- Know what your Agents require to make calls in ReadyMode
- Understand the basics of configuring Call Results and Scripts, and have an overview of what other Agent settings are possible to set up
1.
Agent Settings and Options - Overview Video
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2.
Agents Set up and Permissions
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3.
Configuring Agent Settings
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