QuickStart Administrator - Course Seven: Handling Incoming Calls

Content
2 modules

Rating

Course Length
5 mins

Instructor
Lara Javalyn

Description

In this course, you will learn about how to set up your ReadyMode system to be able to handle incoming calls, including assigning Users to an inbound queue and recording a voicemail message.


In this Course you will learn:

  • How to find the default Inbound Queue and assign Users to that queue

  • How to set up a voicemail for your incoming calls

 

Objectives

Course Learning Objectives

  • Understand the importance of setting up ways for inbound callers to connect

  • Be able to assign Users to an inbound queue and set up a voicemail

  • Understand how to set inbound configuration settings

1.
Handling Incoming Calls - Overview Video
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2.
Inbound Queue Basics
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