QuickStart Administrator - Course Five: Setting up Playlists

3 modules


Course Length
10 mins

Lara Javalyn


In this course, we’ll look at the importance of Playlists and how to set up one or more for your Agents. This is an essential step to configure one or more Playlists to start dialing leads. Using Playlists, you have the power to assign the best team members for specific calls.

In this Course you will learn:

  • What a Playlist is and how to use them

  • How to set up or edit a Playlist


Course Learning Objectives

  • Understand what a Playlist does and their importance in making calls

  • Be able to set up a Playlist with various criteria

Setting up Playlists - Overview Video
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Playlist Basics
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Setting up a Playlist
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