QuickStart Administrator - Course Five: Setting up Playlists

Content
3 modules

Rating

Course Length
10 mins

Instructor
Lara Javalyn

Description

In this course, we’ll look at the importance of Playlists and how to set up one or more for your Agents. This is an essential step to configure one or more Playlists to start dialing leads. Using Playlists, you have the power to assign the best team members for specific calls.
 

In this Course you will learn:

  • What a Playlist is and how to use them

  • How to set up or edit a Playlist

Objectives

Course Learning Objectives

  • Understand what a Playlist does and their importance in making calls

  • Be able to set up a Playlist with various criteria

1.
Setting up Playlists - Overview Video
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2.
Playlist Basics
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3.
Setting up a Playlist
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