In this course, we’ll look at the importance of Playlists and how to set up one or more for your Agents. This is an essential step to configure one or more Playlists to start dialing leads. Using Playlists, you have the power to assign the best team members for specific calls.
In this Course you will learn:
What a Playlist is and how to use them
How to set up or edit a Playlist
Course Learning Objectives
Understand what a Playlist does and their importance in making calls
Be able to set up a Playlist with various criteria
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